Civic Windows & Doors ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Complete our quote request or contact forms
- Subscribe to our newsletter
- Communicate with us via email or other channels
- Schedule a home survey or consultation
This information may include your name, email address, postal address, and details about your window or door requirements.
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Device and operating system information
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested quotes
- Schedule and conduct home surveys
- Process and fulfil installation orders
- Send you relevant updates about our services
- Improve our website and services
- Comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on:
- Consent: Where you have given clear consent for specific purposes
- Contract: Where processing is necessary to perform our services
- Legal obligation: Where we must comply with the law
- Legitimate interests: Where we have a genuine business need that doesn't override your rights
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Our installation teams and contractors who require it to provide services
- Service providers who assist with our business operations
- Professional advisors such as accountants and legal counsel
- Regulatory bodies when required by law
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For customer records, this is typically 7 years after the completion of services.
6. Your Rights
Under data protection law, you have rights including:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Restriction: Request limitation of processing
- Portability: Request transfer of your data
- Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie use, please see our Cookies Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Civic Windows & Doors
47 Victoria Street
London SW1H 0EX
Email: [email protected]